Refund Policy
We want you to be completely satisfied with your purchase. Our refund policy is designed to be fair and customer-friendly.
30-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Simply contact us within 30 days of purchase, and we'll process your refund.
Refund Eligibility
To be eligible for a refund, the product must be:
- In original condition with all packaging and accessories
- Unused or minimally used
- Not damaged due to misuse or negligence
- Returned within 30 days of purchase
Non-Refundable Items
The following items are non-refundable:
- Custom or made-to-order items
- Items damaged due to customer misuse
- Items returned without original packaging
- Service charges (repairs, maintenance)
How to Request a Refund
To request a refund, please:
- Contact us via WhatsApp, email, or phone
- Provide your order number and reason for return
- Ship the item back to us in original condition
- We'll inspect the item and process your refund
Refund Processing Time
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.
Defective Products
If you receive a defective or damaged product, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you.
Contact Us
For refund requests or questions, please contact us:
Email: [email protected]
Phone: 08165016602
WhatsApp: +234 816 501 6602
Last updated: February 2026